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How do I get money back from Air New Zealand?

The best way to process your refund from Air New Zealand can be done after the ticket cancellation. However, in order to know the proper process to apply for a refund from Air New Zealand and get the refund on time, you must fully follow the methods below.

Method: 1 Request a refund from Air New Zealand online

The online steps for refunds are quite the finest and fastest, and it is concluded to be an Air New Zealand refund request because the online submission is directly made with the reservation team executive.

  • Go to the official website of Air New Zealand. https://www.airnewzealand.com/
  • After that, from the homepage, choose to manage my booking section. 
  • Enter your booked ticket reference code and the last name of the passenger.
  • Click on the search button, and after the booking is retrieved on the next page.
  • You have to tap on get refund button, and a refund application will pop up;
  • First, you mention flight details like ticket trip type, booking reference code, etc
  • After which, you enter the contact details of the passenger.
  • Select an appropriate reason for refunds and describe it within 1000 characters and continue. 
  • Now, just hit the submit button, and you will receive a confirmation email.

Method: 2 Request refunds from the reservation team

Suppose you could not request refunds online with the Air New Zealand refund application then, you can select the offline method and contact an Air New Zealand customer support representative for rebates.

  1. Dial the Air NZ phone number: 1-800-262-1234 
  2. Then, you have to select a language as per your choice like English or Spanish
  3. Now, carefully listen to the IVR steps point by point 
  4. Press the option that enables you to patch your call with a live representative
  5. Next, you have to hold on call for a few minutes
  6. Last, a call connects with a live person to share your refund issues.

Thus, with the help of using Air New Zealand refund contact, the passenger is eligible to make a refund request, and if you connect with the live agent on call, the agent will provide you with complete details and norms under which you can get a refund and use them for next available flights in advance.

Air New Zealand refund policy

If you were planning to apply for a refund you must know all about the Air New Zealand refund policy, which is well described below for the passenger's guidance.

  • Passengers are offered refunds when they buy refundable tickets and make it with legal legislation accordingly. 
  • Moreover, if a ticket is canceled within 24 hours of booking, you will get a full refund.
  • But note that if the cancellation is after a risk-free period, you will get an unused portion of the ticket as a refund, which will be in the form of a travel credit. 
  • Although sometimes Air New Zealand cancels traveler's tickets due to air traffic, bad weather, or being short of staff, you are also eligible to get full refunds. 
  • In addition, if a passenger cancels the ticket due to a medical emergency, they can get a complete refund.

How long does it take to get a refund from Air New Zealand?

Generally, the time taken by Air New Zealand to complete a refund request depends upon the mode in which you reserve a flight ticket. Suppose you made payment with online mediums, then Air New Zealand refund time, then it will take 7-10 working days. Since your payment was made offline with cash or check, the refund process time will increase to 20 business days.

Does Air New Zealand have a 24-hour cancellation policy?

Yes, passengers are offered the option of 24 hours cancellation policy that, most times, gets applied on international flights. The 24-hour policy suggests that you purchase of long-haul international flight ticket, which is at least seven days before departure, and then you can cancel it within 24 hours of purchasing, keeping aside which trip type you have purchased from Air New Zealand. 

How do I know if my Air New Zealand ticket is refundable?

There are some cases when passengers are in a hurry to cancel their itinerary. So, due to such circumstances, they are not familiar that is their ticket on Air New Zealand refundable fares or not, so to check the case of your ticket, you can contact a customer service representative to review the complete history of the ticket purchased, or you can also use manage my booking to go through ticket history.


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