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How do I call Air New Zealand from Canada?

There are various reasons why passenger wishes to reach the customer care services of Air New Zealand. The airline representatives are available to help the customers get rid of their concerns as soon as possible. If you want to contact Air New Zealand customer service in Canada, then you must read the information provided in the upcoming section carefully. 

What are the different approaches to reaching Air New Zealand? 

There are various methods to communicate with Air New Zealand. It completely depends upon the choice of the customers regarding which alternative they prefer to proceed with. A detailed description of each of the available alternatives is given one by one in the upcoming section. 

Contact Air New Zealand  from Canada by calling

This is an important medium to reach the airlines and resolve any flight-related issues. To use this medium, customers are required to:

Dial Air New Zealand Canada phone number: 1866 351 9528

  • After the call gets responded to through an automated voice, they are required to press one number from the following IVR menu:
  • Press 1: To book a flight ticket
  • Press 2: To cancel your reservation 
  • Press 3: To request a refund
  • Press 4: To request special assistance
  • Press #: To request a callback
  • After you press any number, the call will be forwarded to the corresponding Air New Zealand representative, who will help you to get rid of your flight-related trouble in the shortest time. 

Connect via live chat

This medium of communication ensures that the customers receive an instant response to eliminate their problems. If you call Air New Zealand from Canada and you come across a busy phone network at that moment, then also you are free to use this medium and request a callback. The following steps must be followed to utilize this mode of communication:

  1. Visit the official Air New Zealand website. https://www.airnewzealand.com/
  2. Login into your existing account after selecting your language.
  3. Now tap the help section from the top menu.
  4. When you reach the contact page, you need to scroll to the extreme bottom to come across the chat alternative.
  5. As the chat window opens, You must specify your issue in the chat box and click the send button. 
  6. After a short wait, you will be assisted by a representative to solve your problem.

If you still want live representative assistance, you can mention your preferred time and date to receive a callback and get a solution to completely eliminate your problem. 

Email help support:

To complain about your traveling experience, you need to draft an email formally and send it by filing a contact form. This is an important air new Zealand Canada customer service medium which requires the following steps to be followed:

  • Start by visiting the official website.
  • Navigate to the help section of the webpage.
  • Click on the contact form link.
  • Fill in all the mandatory information and click the send button. 

If you wish to share your traveling experience or register your issue, then you can use any of the above-mentioned alternatives. If you try to contact them by dialing the Air New Zealand Canada contact number and the representative is busy, then you also have the opportunity to request a callback at 1-800-262-1234. 


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