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How do I get a refund from TUI?

After making the flight booking with TUI Airways, if you face some health issues or other unavoidable situations, then the airline gives you the facility to cancel the flight and apply for a refund. You need to read below if you want to know the complete process to make a refund request from TUI airlines.

Follow the below points to apply for a refund from TUI

  • Open the website of TUI airways in your search engine. https://www.tui.co.uk/
  • Then you need to choose the manage bookings option from the left side of the screen
  • After this, you need to fill out the surname of the passenger and then the booking reference number in the given space
  • Following this, your booking will come on the screen; you need to select the booking you want to cancel.
  • Further, you need to click on the cancel flight option and then mention the reason for cancelation.
  • Next, search for the refund form, fill in the complete information, and send it.
  • Last you need to pay the cost of flight cancelation, and then you will get an email about the flight cancelation.
  • The airline will send you a confirmation email with a link. Click on this link to see the refund status.

Contact TUI Customer Services for a refund

To connect with the agent to apply for the refund, you need to call on this tui refund number +4433 33 365 147 and then choose the language you are comfortable with to connect. After this, you have to follow the below-mentioned IVR Instruction.

Press 1 to make the new flight reservation.
Press 2 if you want to know about flight cancelation policies
Press 3 for the issues related to flight modification
Press 4 If your queries are related to refund
Press 5 to connect with the representative

You have to listen to the IVR carefully, choose the option that suits your query, and then connect. After connecting with the representative, you need to give your information to the representative, who will help you apply for a refund.

Learn about the TUI Airways refund policy

The TUI flight refund policy is essential as it will give you information about what you need to pay and the cost of flight cancelation, or you will get the complete amount as a refund.

  1. If you cancel the TUI flight within 24 hours, you will receive a complete refund.
  2. If you apply for a refund after the 24 hours free window, you need to pay the flight cancellation cost and get a refund.
  3. You will get a complete fare refund if you cancel the flight for any medical reason. Still, in this situation, you need to show the relevant certificates to the official representative of TUI airways.
  4. If you buy insurance, you do not need to pay the cost of flight cancelation, and you will get a TUI flight refund.
  5. If you have a non-refundable fare and cancel the flight within 24 hours, you will get a refund in the form of credit.
  6. If the flight is delayed due to any fault of TUI airways, you will get complete care at the airport or a refund if you cancel the flight.

How long does it take for a refund of TUI?

Time taken to get a refund will depend upon the mode of payment you use at the time of bookings the flight. If you use a card while making the payments, you will get the refund within 12 days, and if you use any other mode, then tui refund time will15 working days.

How much compensation does a 3-hour delay TUI get?

The amount you will get for the tui refund delay will vary per the flight distance. But generally, TUI airways give their passengers 200USD to 300USD for flight delays.

How long is the delay before compensation TUI?

If you are at the airport and make the check-in, and your flight is late for more than three hours, you can get compensation from TUI. The amount of compensation will depend upon the distance of your arrival destination and departure.

Will TUI give me a full refund?

Yes, if you have non-refundable tickets, you will get a refund for a TUI fly plane ticket if you cancel the flight within 24 hours of booking. If you have refundable tickets, you will get a refund after paying the charges of flight cancelation.