• Country Flag USD EN

    Change Country & Currency

How do I contact Kenya Airways customer service?

While booking a ticket with Kenya Airways, passenger sometimes deals with issues regarding seat upgrade and needs a solution for their queries. Kenya Airways provides different methods to contact the customer service representative. You will get the complete help from the representative. 

How do I get in touch with Kenya Airways?

You can dial the Kenya Airways phone number at +254 20 327 4747, and the representative will provide you with the resolution to all your inquiries. After dialing the number, it will be transferred to an automated voice, giving the IVR options. In order to get your call connected to the customer service representative, you need to make the selection from the option. The directions you need to follow are listed below:

Contact by calling

  • Call Kenya Airways contact number at +254 20 327 4747 
  • If you are calling from a mobile, dial: +254 711 024 747
  • USA passenger, please dial: 1 (866) 536-9224
  1. Press 1 to book the flight ticket.
  2. Press 2 for special assistance.
  3. Press 3 to upgrade the seat.
  4. Press 4 to file a complaint.
  5. Press 5 to cancel the reservation.
  6. Press 6 to direct the call to the Kenya Airways customer service representative.

Contact via Live Chat

If the airline's phone number is busy and you are looking for a new medium to connect with Kenya Airways executive, in that case, you must use the Chat with Us option to contact them quickly. You must obey the steps to start the Live Chat described below:

  1. Visit the official website of Kenya Airways.
  2. At the top of the homepage, you will get the option Talk to Us. Click on that.
  3. Tap on the Chat Now option.
  4. Make the selection from the option or write the message in the chat box.
  5. Press the send option.
  6. The virtual assistant will connect you with the representative.

Contact Kenya Airways via email

For further assistance, you can contact Kenya Airways customers by using the email option. You need to send an email to Customer.Relations@kenya-airways.com. The representative will aid you regarding your concern.

Via social media support

If you are still wondering about the medium through which you can contact Kenya Airways's customer service representative, then you can use social media. Multiple platforms that you can use are mentioned below:

Facebook: https://www.facebook.com/KenyaAirwaysKE/
Twitter: https://twitter.com/KenyaAirways
Instagram: https://www.instagram.com/officialkenyaairways/
Linkedin: https://www.linkedin.com/company/164593

How do I contact Kenya Airways via Whatsapp?

You can  contact Kenya Airways via Whatsapp by following the steps as per listed below:

  1. Open the webpage of Kenya Airways. https://www.kenya-airways.com/
  2. Tap on the Contact Customer Support option. 
  3. It will take you to the next page, and you will get the Whatsapp icon. Select the icon.
  4. Now scan the QR code, and you can use the WhatsApp feature to contact the representative.

You can also use the Kenya Airways WhatsApp Number, which is +254 705 474 747 to get in touch with the representative.

How do I contact Kenya Airways UK?

Sometimes, you might need help with gathering information for special assistance services. So, to tackle such uneven circumstances, the competent option which you are left with is kenya airways uk contact number because when you connect with the customer service team agent through a call, then, you will be able to retrieve appropriate guidance for your co-passenger who wants special assistance services for your travel.

Easy steps to call Kenya Airways UK:

  • First, you need to dial the helpline phone number for Kenya Airways UK +44 208 283 1818
  • Once you dial the telephone number, you have to follow some call instructions;
  1. Press 1 to select the preferred language. 
  2. Press 2 to cancel your trip with Kenya Airways
  3. Press 3 to reschedule your ticket with Kenya.
  4. Press 4 to register a complaint for uneven services. 
  5. Press 5 to receive special assistance services. 
  6. Press 7 to speak with a live representative at Kenya Airways.
  • While pressing the option to connect a call with a live representative, you must provide your flight details. 
  • At last, you are going to undoubtedly receive assistance directly from the agent on-call for your exceptional assistance services because it will be one of the best ways to tackle your queries.

How do I call Kenya Airways from the US?

To call Kenya Airways from the US for modification of tickets, you are then supposed to use the official contact number because to call Kenya Airways from the US, you should use the telephone number that helps you to gather the best information. At the same time, you patch your call with a live assistant.

  1. Dial the contact number for Kenya Airways from US 1-866-536-9224
  2. Once you make the call, you must listen to voicemail instructions, but first, select the language of preference. 
  3. Listen to further voicemail instructions. 
  4. After that, you need to select the option which transfers your call to the live assistant. 
  5. Wait for on-call for a few minutes, and then you can receive assistance quite correctly from the agent on-call for proper ticket modifications, etc.

How do I contact Kenya Airways cargo?

Suppose you want to get cargo services for your travel. Then in that particular situation, the two best options are available (phone or by email); the Kenya Airways cargo contact number, by which you will be able to connect with the assistant, is +254 741 207226, and you will receive guidance for it properly. Finally, you may even get the option to send an email to cargo.saleskenya@kenya-airways.com/ cargo.caprev@kenya-airways.com, and within 24 hours you will receive a response from the concerned assistant for your general queries.

How do I make a claim on Kenya Airways?

Nowadays, there are some instances when the customer is not able to get bags and want to report a complaint regarding such queries. So, for such uneven instances, the most appropriate way to get through will be when you connect with kenya airways customer service number because once you connect with Kenya's customer service assistant then, you will be able to complain, but there are more subtle ways to complaint as listed below in statements.

  1. Open Kenya Airways' official website and select Manage My Booking. After that, choose the complaint/claim button, fill in the form with accurate details, and submit the form.
  2. Another option is to communicate with Kenya Airways customer service representative through 1-866-536-9224 because once you connect with an on-call assistant, you receive appropriate assistance.
  3. You can connect with Kenya Airways staff quickly at customer.relations@kenya-airways.com

Lastly, customers also get the option for airport help desk complaints because, with this option, you can easily make a complaint directly with the Kenya Airways help desk assistant.