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Japan Airlines is commonly known as JAL or Nikkō. It is an international airline famous for its premium experience, even in the economy class. Japan Airlines provides its service all over the world. If you are wondering how to contact Japan Airlines, in this article you get the different ways to contact Japan Airlines customer service.

How do I contact Japan Airlines (JAL)?

Alternative ways to contact Japan Airlines customer service

Call the Japan Airlines phone number

A phone call is the most accessible and helpful way to connect with Japan Airlines. Dial Japan Airlines contact number 1-800-JAL-FONE(1-800-525-3663*) and outside the US/Canada(charges apply) +1-310-607-4160 to get quick assistance. The customer support staff will solve your problem relating to reservations, check-in, refund, and other services.

Japan Airlines Reservation phone number

toll: 0570-025-121
toll (Tokyo): 03-6733-3062

Japan Airlines special assistance for physically challenged customers

Passengers who have to need wheelchairs or medical equipment, please contact us at Toll-free: 0120-747-707 / Not toll-free: 03-5460-3783

Japan Airlines special assistance for babies or small children, elderly, expectant mothers

Toll-free: 0120-25-0001 (Inside Japan only)Tokyo:03-4330-2525
Osaka:06-4799-2525
Sapporo:011-242-2525
Fukuoka:092-261-2525

Japan Airlines Email Support

If you require a hearing or speech assistance, you can write a mail to Japan Airlines official email address jal_priority/at/jal.com (Please replace/at/ with @.) with a complete query. Please provide your name and reservation details in the E-mail or Fax.  

Japan Airlines Fax Support 

Japan Airlines also provide FAX support throughout the year 0120-747-606. Please note that you need to send the FAX Inquiry form or send your own paper.

JAL Telephone Relay Service

Customers based in Japan and Guam can access the JAL Telephone Relay Service through a chat function. This service is available for customers with hearing or speech disabilities from 8 AM(JST) to 7 PM(JST) daily. To access the JAL Telephone Relay Service, click the link https://www.jal.co.jp/en/jalpri/live_help.html

Steps to talk Japan Airlines live customer service person 

Follow the calling procedure to speak Japan Airlines customer service 24 hours. 

  • Open Japan Airlines' official website.

  • Click on 'Contact Us.'

  • You will see a Japan Airlines toll free number 1-800-JAL-FONE(1-800-525-3663*)

  • Dial 1-800-525-3663 via your mobile device.

  • Now you will be connected to a live person at Japan Airlines customer support.

  • For Outside the US/Canada(charges apply) +1-310-607-4160.

However, if you want to learn more about connecting with Japan Airlines. Please visit Japan Airlines' official website.