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If you are unable to travel for some unexpected reason, Vivaaerobus allows you to cancel the booking and get a full refund unless you cancel the booking within 24 hours. You will only get a refund of the TUA amount if you paid for it. Besides, if you wonder how to get money back from Vivaaerobus, just follow the detailed process below.

Online process to get a refund from Vivaaerobus

  • Go to the official website of VivaAerobus and login to your account. https://www.vivaaerobus.com/
  • Else go to the My booking section and enter your reservation code and last name to search the booking. 
  • Select the booking you want a refund for proceeding with the cancellation process. 
  • After the ticket is cancelled, you can go to the refund page of the airline. 
  • You need to open the refund request form and fill in the required information. 
  • After the form is filled, click on submit button. 
  • The VivaAerobus team will verify the detail and process your refund to the original payment mode.

You can get a Viva aerobus ticket refund by following the online process above. Moreover, if you face any trouble, you can also contact the VivaAerobus customer support team and request a refund.

What is VivaAerobus refund policy?

  1. VivaAerobus allows you a full refund if you cancel the ticket within 24 hours of booking and the departure date is after seven days. 
  2. The cancellation charge applies after 24 hours, depending on your ticket type, cancellation time, route, etc.
  3. After 24 hours, you get a refund for a refundable ticket only after the deduction of the cancellation fee.
  4. As per Vivaaerobus refund policy, if the airline cancels your flight or delays it, you get a refund or compensation, depending on the situation.
  5. You must cancel the ticket first before applying for a refund.

How long does it take to get a refund from VivaAerobus?

Once you submit the Vivaaerobus refund request form, it generally takes around 7- 10 working days to process your refund. It depends on the payment mode you used to book your flight ticket. 

If you pay for a ticket using a credit card/debit card or any other online method, the refund gets processed in around 7 working days. Whereas if you clear the payment for booking using cash or cheque, it might take around 10 working days. Moreover, if the Vivaaerobus refund time is longer than expected, you can speak to the customer support team to check your refund status.

How do I contact Vivaaerobus for refund?

There are several ways to contact the VivaAerobus support team. Moreover, you can call on Viva aerobus refund phone number directly for immediate response.

  • Dial the VivaAerobus customer service number 1 (866) 359-8482.
  • Select the language for communication and follow the IVR. 
  • You need to select the refund option from the first menu .
  • And select the query related to refund in the second menu.
  • Now say talk to a Vivaaerobus representative and wait on the call. 

Once connected with a live person, you can discuss your Vivaaerobus refund and related queries. Besides that, you can also connect with the airline through other contact options, which are listed on the support page.