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Generally, at Virgin Atlantic Airlines, it is possible to get refunds from airlines without any problem. For this process, the passenger needs to cancel their current booking from the mode of the official website page. After that, you will get the option for virgin Atlantic refund, form over the flight cancellation page itself. So for your reference, here below are some simple steps.

Steps to get a refund from Virgin Atlantic

  1. First, you must visit Virgin Atlantic airlines official website https://www.virginatlantic.com/

  2. Then, you need to click on the refund form from the cancellation ticket page.

  3. Then after which you will have to enter in all essential details of passengers ticket which marked with(*)sign.

  4. Now, first in refund form, you will type passengers contact information such as full name, Email ID, phone number, city name and city code, etc.

  5. After which you will have to select your ticket trip type (one-way, round trip, or multi-city).

  6. Now, you will enter the ticket confirmation number, date, and origin.

  7. Next, you need to click on the drop-down option and here select the reason for refund.

  8. Further, you need to describe refund reason within 1000 characters and move forward.

  9. At last, you will have to click on submit button. After which, a confirmation email for a refund will be sent.

How do I contact Virgin Atlantic for a refund?

If you want to cancel Virgin Atlantic flight ticket and get a refund, you can contact Virgin Atlantic for a refund by calling flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA at 09.00 - 12.00, Monday to Thursday.

Some other methods to contact Virgin Atlantic for a refund

Via Virgin Atlantic live chat support

Live chat is the best option to contact Virgin Atlantic customer service for refund query. You can send your ticket details and get instant help of a virtual expert, you will get solutions.

Via Virgin Atlantic Email help

Passengers can send your refund related query at refunds.hq@fly.virgin.com by entering contact details ticket information and asking them about the refund status of this particular airline ticket. Within 24hours of mail, you will get the answer for the virgin Atlantic flight refund from the customer service team appropriately.

Virgin Atlantic refund policy

  • According to Virgin Atlantic Refund Policy, if your customer cancels the flight ticket within 24 hours of purchase time, then full refunds are sanctioned to the customer.

  • For tickets that are canceled beyond 24hours of booking, then after deduction, you will get refunded as e-vouchers or coupon codes. 

  • For refundable tickets, if passengers cancel them within 24 hours of purchase, then complete refunds are given, and after that period, you will get refunds on the cancellation.

  • Lastly, non-refundable tickets, if canceled within 24 hours of purchase, then they get refunded, and in the case due to illness or death, you will get full refunds, or in another case, no refunds get sanctioned. 

How long does it take to get a refund from Virgin Atlantic?

Generally, Virgin Atlantic refund time is taken up to 14 working days from the day you applied for refunds. But in the case where you used credit card mode for payment, within 7-10 business days.


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