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If you are traveling with AirAsia and, due to some uncertainty, you want to cancel your flight and want a claim for an Airasia refund ticket, then you can use the following steps mentioned below to raise a request claim.

Get a refund from AirAsia online

  1. Visit the official website of the AirAsia Airline. https://www.airasia.com/

  2. Click on the manage tab available on the homepage's website header.

  3. Enter the details such as booking or reservation number along with the passenger's last name in the given blanks.

  4. After logging in, you will see a page with all the details of your reservations.

  5. Select the reservation you want to raise a request for and press the cancel button.

  6. A new page will appear on the screen with all the payment details, and complete the payment if applicable.

  7. After completing the payment procedure, press the refund key.

  8. Once you finish all the steps, a confirmation mail will be sent to your email address.

Request a refund from AirAsia via the refund form

Another best option to request a refund from AirAsia by fillingout the refund form. The form will help you get the customer service's attention, and you will easily claim your refund by entering all the details. After completing all the procedures, the airline will send a confirmation mail to your email address.

How do I contact AirAsia for a refund?

You can use the AirAsia toll-free customer service number 080 4666 2222 or contact through whatsapp chat at +60 11-3516 5078. Customer service is always available to help the passengers in every possible way. 

AirAsia refund policy 

To get reimbursement from AirAsia make sure you grasp all the information about the AirAsia refund policy before making any step.

  • The airline will not impose any cancellation fee if you raise the request within 24 hours of booking.

  • After 24 hours of booking, the airline will charge around $10 to $200 as a cancellation fee if the request is raised after 24 hours of booking.

  • Passengers are eligible to get a full refund if they cancel their flight due to any medical emergency or the death of close relatives.

  • If you bought a ticket through an agent, you must contact the agent for the cancellation and refund process.

  •  According to AirAsia's refund policy, the airline will give you a full refund if the flights get delayed for more than 3 hours due to any circumstances.

How long it takes to get a refund from AirAsia?

The airline would give you a confirmation mail within 48 hours of the request being raised, and to complete the whole process of the Airasia refund takes 7 to 10 days if the passenger made the booking payment through credit or debit card.

How do I email AirAsia a refund?

The airline always tries to make the process very simple and accessible for the passengers; that is why you can claim an Airasia refund by writing an email to the airline's customer service. One can get the official email address on the airline's official website or use nodalofficer_in@airasia.com to claim a refund.


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