Learn the ways to get a refund from Jetstar and refund policy
If Jetstar is responsible for your flight delays, cancellations, or flight change due to overbooking, then the airline is liable to provide you with a full refund. If you choose to cancel the flight, then the refund generally depends upon the airline's refund policies. If you wish to claim a refund from the airlines, then you can use any of the mentioned ways:
1) Get a refund from Jetstar by using online method:
You must follow the following steps to make a Jetstar refund request online. The steps must be followed in the specified order.
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Visit the official Jetstar website. https://www.jetstar.com/au/en/home
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Select the "manage booking" option under "your trip" from the drop-down menu list. https://booking.jetstar.com/mmb
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Now enter your booking reference and email address to search for your flight, or you can sign in to your existing account to manage your bookings.
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Once you see your ticket, click on the cancellation/refund section.
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Click on claim a refund, mention your reason and press the submit button.
2) Request a refund by filing a Jetstar refund form:
You can also use this alternative to get a refund from Jetstar. The steps of this are quite familiar to the above method.
- Visit the official portal through your browser or device and navigate the "manage booking" section.
- Now proceed to select a refund form, fill in all the mandatory fields and type your specific reason in the message box provided. You must always enclose your supporting documents to request a refund. This is quite similar to sending an email.
- End by hitting the submit button.
3) Contact Jetstar airlines for a refund
You can contact Jetstar airlines using the following ways to obtain a refund:
Via phone number: The passengers can dial the official Jetstar refund number: 866-397-8170 and talk to a representative about a refund. You must tell your reason for a refund and provide all the flight information.
Via live chat: You can also use the live chat option to claim a refund. You must type your issue in the chat box and send it to the representative who will resolve your issue.
What is the Jetstar refund policy?
Jetstar has maintained a refund policy for its users. If your flight gets delayed by 3 hours or canceled and you want to get money back from Jetstar, then you must be aware of these policies. A quick overview is given below:
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You are eligible to make a refund request if flight time changes by at least 3 hours of departure time.
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If you make a refund request within 24 hours of booking, then you will get a full refund from the airline, or if you make it after 24 hours, then there will be some deduction in the refund.
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Refunds will be credited according to your mode of payment. You can also choose to select the option of vouchers as a refund & use it for future travel.
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If a flight gets canceled by the airline, you will be provided the next available option, but if you don't want that, you can claim a full refund.
How long does a Jetstar refund take?
If you made a payment online via cards or e-banking, then your refund will take approximately 7-10 business days, while if you select an offline mode of payment for a transaction, then it might take 15-20 days to get back your refund. So it can be concluded that the Jetstar refund processing time to generate a refund usually depends upon your mode of payment.
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