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Learn the ways to get a refund from Jetstar and refund policy

If Jetstar is responsible for your flight delays, cancellations, or flight change due to overbooking, then the airline is liable to provide you with a full refund. If you choose to cancel the flight, then the refund generally depends upon the airline's refund policies. If you wish to claim a refund from the airlines, then you can use any of the mentioned ways:

1) Get a refund from Jetstar by using online method:

You must follow the following steps to make a Jetstar refund request online. The steps must be followed in the specified order.

  • Visit the official Jetstar website. https://www.jetstar.com/au/en/home 

  • Select the "manage booking" option under "your trip" from the drop-down menu list. https://booking.jetstar.com/mmb

  • Now enter your booking reference and email address to search for your flight, or you can sign in to your existing account to manage your bookings.

  • Once you see your ticket, click on the cancellation/refund section.

  • Click on claim a refund, mention your reason and press the submit button.

2) Request a refund by filing a Jetstar refund form:

You can also use this alternative to get a refund from Jetstar. The steps of this are quite familiar to the above method.

  1. Visit the official portal through your browser or device and navigate the "manage booking" section.
  2. Now proceed to select a refund form, fill in all the mandatory fields and type your specific reason in the message box provided. You must always enclose your supporting documents to request a refund. This is quite similar to sending an email.
  3. End by hitting the submit button.

3) Contact Jetstar airlines for a refund

You can contact Jetstar airlines using the following ways to obtain a refund:

Via phone number: The passengers can dial the official Jetstar refund number: 866-397-8170 and talk to a representative about a refund. You must tell your reason for a refund and provide all the flight information.

Via live chat: You can also use the live chat option to claim a refund. You must type your issue in the chat box and send it to the representative who will resolve your issue.

What is the Jetstar refund policy?

Jetstar has maintained a refund policy for its users. If your flight gets delayed by 3 hours or canceled and you want to get money back from Jetstar, then you must be aware of these policies. A quick overview is given below:

  • You are eligible to make a refund request if flight time changes by at least 3 hours of departure time.

  • If you make a refund request within 24 hours of booking, then you will get a full refund from the airline, or if you make it after 24 hours, then there will be some deduction in the refund.

  • Refunds will be credited according to your mode of payment. You can also choose to select the option of vouchers as a refund & use it for future travel.

  • If a flight gets canceled by the airline, you will be provided the next available option, but if you don't want that, you can claim a full refund.

How long does a Jetstar refund take?

If you made a payment online via cards or e-banking, then your refund will take approximately 7-10 business days, while if you select an offline mode of payment for a transaction, then it might take 15-20 days to get back your refund. So it can be concluded that the Jetstar refund processing time to generate a refund usually depends upon your mode of payment.

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