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Refunds are the most awaited parts after a flight cancelation, and an immediate refund can help wear out that post-flight-cancelation monotony. While refunds on any platform usually take time, the confirmation that the refund is successfully processed is undoubtedly assuring. Major Airlines follow careful refund procedures in an efficient manner, so a successful refund process is always accompanied by the refunding reaching you in a matter of days.

Aeroflot also provides refunds to its customers in case of a flight cancelation, depending on the circumstances and some other factors. All these factors are stated in the Aeroflot refund policy, which along with the further details and procedures relating to Aeroflot refund, are discussed ahead. Though there are many hooks and points to getting a refund, going through the Aeroflot policies and procedures can help one to get a smooth refund. Those curious or going through the same set of circumstances regarding refunds can read on to know more.

Aeroflot refund policy

  • Regardless of its type and class, any Aeroflot ticket is eligible for a complete refund if canceled within 24 hours from the booking without inviting any cancelation charges.

  • Only refundable tickets are eligible for a refund after 24 hours from the booking, but such cancelations may invite a cancelation fee. The refund amount will be the total cost of the reservation minus the cancelation charges.

  • A ticket cancelation within 24 hours of flight departure can incur heavy charges, and the refund may be much reduced due to the same.

  • Non-refundable tickets cannot raise a refund claim except for the government charges and taxes.

  • A refund can be raised only on the unused part of a partially used ticket.

How do I raise a refund request for a canceled Aeroflot flight?

The Aeroflot refund claims can be raised through the website of Aeroflot or by contacting the Aeroflot customer service team directly.

Steps to get a refund from Aeroflot

  1. The first thing one should be aware of is that a refund request can only be raised on a confirmed flight cancelation.

  2. An online refund can be raised only for the originally issued tickets which have not been used.

  3. If one is unsure about their reservation status, they can contact customer service or use the “Manage booking” tabs on the Aeroflot website.

  4. If one’s flight has indeed been canceled, open a browser and get on the official Aeroflot website.

  5. Once you are on the Aeroflot homepage, get to its bottom and click on “Feedback.”

  6. The browser will take you to a new page. Scroll till one finds the Feedback window and select “Create a request.”

One may choose one of the options of ticket return and compensation and fill out the Aeroflot refund form to send it to Aeroflot. This will allow a request to be sent to Aeroflot for processing, and a reply through an email will indicate the success of the request.

Refund by contacting Aeroflot customer service

Passengers can also speak with the Aeroflot customer executive by dialing 1 (866) 879-7647 and raising a refund request. As one requires a confirmed cancelation for submitting an Aeroflot refund request, customer service can also help check the status of the reservation and cancel it to get a refund. 

How much time do Aeroflot refunds take?

Aeroflot refunds can be expected to be reflected in one’s bank account within 7-21 days. Those who used a credit or debit card to pay the reservation may get a refund within 7-10 days. Refunds due to covid-related reservations may take longer than the stated period. The Aeroflot refund time thus depends upon the modes of payment. Also, this refund will show up in the bank account which had been used for the booking. Also, one may get a refund as a travel voucher or credit for future use if they had a non-refundable ticket and Aeroflot canceled their flight.

Does Aeroflot process refunds for canceled or delayed flights?

If Aeroflot cancels or significantly delays one of its flights due to unforeseen reasons, one can request a refund from Aeroflot. A flight cancelation from Aeroflot itself will allow a confirmed passenger to raise a refund claim on the total value of the ticket, irrespective of whether the ticket is refundable or not. These Aeroflot refunds for canceled flights are usually processed as cash for refundable tickets, while non-refundable tickets may get a travel voucher or credit with more probability.


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