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Steps to talk to a live person on Amtrak

Amtrak train services are equipped with an array of facilities allowing travelers to have a clean and smooth travel experience while selecting Amtrak as the travel partner. If you are a passenger who is facing complications with Amtrak reservations and want to talk to someone at Amtrak, please call Amtrak phone number 1-800-USA-RAIL (1-800-872-7245) TTY 1-800-523-6590 for reservations-related help. If you are an International Visitor, please dial 1-215-856-7924 or Group Travel Requests dial 1-800-872-1477. Amtrak live person is available 24x7 to help passengers with boarding issues.

How do I contact Amtrak by phone?

Travelers can find support ad help with their train bookings on call. The Amtrak contact number is officially available on the website and people can dial it to reach an executive. If you want to contact Amtrak by phone, dial 1-800-USA-RAIL (1-800-872-7245) TTY 1-800-523-6590 and discuss all your issues and questions from the customer service professional tending your call. 

Call process to speak Amtrak live person

  • For reservations & customer service, dial 1-800-USA-RAIL (1-800-872-7245) TTY 1-800-523-6590.
  • After that choose your language, press 1 for English.
  • Press 9 to talk Amtrak live person.
  • Now your call will be connected to the Amtrak customer representative.
  • You have to ask your queries or concern to the customer agent without any hassle.

How do I contact Amtrak customer service?

Amtrak provides multiple ways to contact the customer service team for help and support. Travelers can contact the customer service department to get reservations-related help. Here are some of the most common ways by which people can easily find help at Amtrak live person and get quick assistance.

ASK JULIE for help.

Travelers can reach out to Amtrak customer service via chat service that is available on the official website to support consumers in the case of complications and issues. Julie is the Amtrak automated and voice-activated agent. First, she says happy to help. If you want to get live and personal assistance, you have need to just say "agent" or press the "0" button on your mobile phone. For Amtrak reservations and customer service, please call 1-800-USA-RAIL (1-800-872-7245), and for TTY service, call 1-800-523-6590.

All you need to do this for initiate help and get support from an expert from the reservations department to get overall assistance as far as your train booking is concerned. The Amtrak virtual assistant (Julie) is available round the clock to offer rigorous help and support to consumers from across the region.

Amtrak Email support

Passengers can draft an email and send it to Amtrak customer service email address BrandManagement@amtrak.com to get optimum revert from the customer service team to get dedicated help with your train bookings. This is an alternative to calling the train reservations department via the Amtrak customer service number.

Steps to send an Email to Amtrak customer executive

  1. Access the Email option on the main website. Visit www.amtrak.com.
  2. Select the Sign-in option on the page. Enter the credentials.
  3. Select the email us option on the page.
  4. A new window will pop up on the screen and travelers need to provide the following details: select a subject from a drop-down list, your first and last name, email address, Amtrak guest rewards number (optional), phone number (optional).
  5. Enter the message you would like to deliver and hit the submit option on the page.

Send Text to Amtrak

Passengers can select to receive text alerts from Amtrak while making reservations at www.amtrak.com. Provide your contact details on the page and select the probable time to get notified of the departure of your train booking.

Does Amtrak have 24/7 customer service?

Yes, Amtrak provides 24/7 customer service to our passengers and you can also purchase tickets 24 hours a day by dialing 1-800-USA-RAIL (1-800-872-7245) and for TTY service, call 1-800-523-6590. Julie is the Amtrak voice-activated agent. If you want to get live assistance, then say "agent" or press the "0" button on your phone.

How do I contact the Amtrak manager?

If you want to contact directly to Amtrak manager, please call the Amtrak contact center at 1-800-872-7245 and also send an email at BrandManagement@amtrak.com.

How do I complain to Amtrak?

If you are unhappy with Amtrak service, you feel free to submit a customer service complaint related to your issues such as trains hygiene, train delays, Amtrak customer service, refund, and other services, by dialing 1-800-USA-RAIL (1-800-872-7245).

Amtrak Phone Number Information

Reservations & Customer Service 1-800-USA-RAIL (1-800-872-7245)
TTY 1-800-523-6590
International Visitors 1-215-856-7924
Group Travel Requests 1-800-872-1477
Amtrak Guest Rewards 1-800-307-5000
Report an Accessibility Issue 1-800-USA-RAIL
Advertising Inquiries 202-906-4020
Amtrak Vacations 1-800-AMTRAK-2


Amtrak Headquarters
1 Massachusetts Ave., NW
Washington, DC 20001


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