• Change Country & Currency

China Southern Airlines is considered to be one of China's ‘Big Three’ airlines and is the largest airline when measured by its revenue, fleet size, and passengers in Asia. It has an outstanding record of providing a maximum number of domestic and international flights to several locations daily. 

If you have a flight booking with China Southern Airlines and need to know about the china southern airlines refund procedure, follow through because the following points will help you significantly.

Steps to get a refund from China Southern Airlines

You can claim your refund from China Southern Airlines with the help of its official website;

  • Visit the official China Southern Airlines website https://www.csair.com/ca/en/index.shtml

  • Once the page loads, agree to all the functional cookies for the website's proper functioning.

  • Now, click on the option ‘Online Service’ present in the main tab of the website.

  • Following this, a drop-down menu will appear.

  • Now, click on Change/Refund under the Online Service category from the list.

  • The refund request form will be displayed after that.

  • Enter the following details in the form;

  1. Reservation Code
  2. Ticket No.
  3. Passenger Name
  4. Passport No.
  5. Segments to be refunded
  6. Booking Name
  7. Email
  8. Telephone Number
  • After entering all the required and relevant details, click on ‘Submit.’

  • Your refund request form will be submitted after that.

You can initiate the refund procedure with the help of following the points listed above. The refund procedure will only initiate if you’ve canceled your China Southern Airlines flight ticket.

China Southern Airlines refund policy

  1. If your flight ticket is canceled by China Southern Airlines, you are eligible to get a complete refund of the amount you paid when booking your flight.

  2. If you have an unused segment in your flight ticket booking, you can claim a refund for the unused part.

  3. You can only claim an online refund if the flight reservation was made with the help of the official China Southern Airlines website or by calling their official reservations number.

  4. The refund will be provided in the same manner you paid when booking your flight tickets.

How long does it take to get a refund from China Southern Airlines?

You can get your refund amount from China Southern Airlines within 7-20 business working days depending upon your payment method. If you paid with your credit or debit card at the time of booking your flight ticket, you could expect the amount to reflect in your respective cycle within 7-8 business working days. If you paid with the help of cash, the amount would be added to your bank account within 20 business working days. All the following days are counted from the date you cancel your ticket and submit the refund request form on the official China Southern Airlines website. 


  • Customer Reviews
  • Leave a comment
  • Your email address will not be published.